"Best Hotel Receptionist in Indonesia for the Year 2009" awarded to Putu Cintya Purnama of Novotel Bali Benoa

Travel Blackboard, Tuesday, 8 December 2009

Ms. Cintya together with Mr. Olivier Moies-Delval – General Manager and all Department Heads of Novotel Bali Benoa.

announced today a stand out employee of the hotel - Ms. Putu Cintya Purnama Sari, has been voted by the Ministry of Culture and Tourism, the Hotel Front Liner Association and Indonesia Hospitality Alliance as the “National Best Hotel Receptionist of the Year 2009”.

The aim of this competition is to raise the profile of the Hotel Receptionist as a valid and rewarding career, ignite a healthy and competitive passion for customer service and motivate front line staff to excel in their current roles.

The Hotel Front Liners Association Bali together with Bali Hotels Association has actively been organizing and facilitating the regional competition, searching for the best of the best from the Hotel Receptions throughout Bali to find who will go on to compete at the National competition which was held on 30th October 2009 in Jakarta. The national winner will represent Indonesia at the AICR International Receptionist of the Year competition which will be held in Madrid, Spain in February 2010.

During the final selection of the National Best Hotel Receptionist in 2009, all the finalists from leading hotels in Indonesia were tested by four judges who came from the academic of hospitality, the Ministry of Culture and Tourism as well as two hotel guests. The candidates must undergo a written test of receptionist in-depth knowledge and on Indonesia tourism including an interview. The test was followed by a skill demonstration (role-play) where the candidates have to think and identify the guest’s needs and provide the highest standard of customer care and professionalism.

Putu Cintya from Novotel Bali Benoa was the leader of the competition and having beaten 6 finalists of the 250 hotels in Indonesia. She will go on to represent Indonesia at the AICR International Receptionist of the Year competition in Madrid, Spain. Putu Cintya said “I am proud and excited to achieved this award and will do my very best at the International Receptionist competition in Madrid”.

Mr. Olivier Moies-Delval, General Manager of Novotel Bali Benoa also said “We are delighted with Cintya’s great performance in the recent competition and it reflects on all of the team Novotel Bali Benoa’s. For us, Cintya has already reached an important step, all the team will fully support her to represent Indonesia hospitality industry in Madrid”

Novotel Bali Benoa is located on the water front in Nusa Dua, overlooking the golden sands of Tanjung Benoa beach. It is only 20 minutes from Ngurah Rai International airport and just 10 minutes from Bali Collection Shopping mall. The resort has been created using traditional Balinese architecture which provides a unique eco friendly atmosphere set within luscious tropical gardens.